Terms and Conditions

DuVine Adventures has the most consumer friendly payment terms in the industry.  As one of the leading bike tour operators, offering unique and personalized cycling tours in France, Italy, Ireland, Spain, Switzerland, California, Argentina, Czech Republic and Austria. Currently with over 25 different bike trips in 12 separate countries, DuVine always strives to provide innovative enhancements for our guests, making the art of leisurely cycling vacations even more rewarding and memorable. 

To reserve your trip, we require a deposit of $500 per person. The balance of your payment is due 90 days prior to departure. Payments must be in U.S. dollars, and can be made by Check, Wire, Visa, Master Card or American Express. If you would like to pay by ACH please contact a DuVine Trip Advisor. A single supplement will be charged to each traveler (traveling solo) who wants a private room throughout a trip. We must receive your signed reservation form and deposit to confirm your reservation. Once received, we send you a confirmation including details about your trip, and a cancellation/travel insurance application.

TRIP INSURANCE

We strongly recommend the purchase of Quality Protection Worldwide Insurance that has been included for purchase on your invoice.  This insurance policy safeguards you and your traveling companion in the event of any losses due to illness, accident, or delays as covered in the description of coverage (DOC).  With the best intentions in place and all cyclists in particularly good health, it is hard to imagine that something could occur that may prevent you from traveling on your desired trip.  However it happens, and when it does the disappointment of not being able to travel is only outweighed by the significant financial loss that will occur if you are unable to travel or become injured on tour.  For a fraction of the cost of your trip you can protect yourself from this scenario.  To purchase and take advantage of the pre-existing condition waiver, please contact our office within the next ten (10) days and we will secure the insurance on your behalf and provide the coverage policy. You may indicate your desire to purchase or decline the insurance on our reservation form. 

ABOUT DUVINE’S TRIP INSURANCE:

Why purchase DuVine’s Trip Insurance?

• Peace of mind- While you can't do anything to prevent you from getting the flu suddenly keeping you from going on your trip, or unexpected storm closing the airport, you can do something to help protect your trip investment - buy DuVine’s Trip Insurance.
• Less Expensive – The customized plan costs less than if you were to purchase it on your own, without the loss of quality or important benefits. Costs are between 3.5%-5.5% compared to other plans at 8-10%.
• Convenient – No application required!  Simply accept the purchase of insurance already provided on your invoice, and using the information from your reservation form, we will secure your coverage.

What’s Included:

• Trip cancellation coverage
• Trip interruption coverage
• Medical Insurance coverage
• Evacuation/Repatriation coverage
• Baggage Delay coverage
• Baggage/Personal effects coverage
• 24-hour assistance
• Pre-existing condition waiver if purchased within 10 days of your deposit

For further information of coverage see travel insurance. Note: Your Travel Insurance premium & coverage is based on your total trip price with DuVine Adventures, if you wish to add your airfare, rail or other travel related purchases, please advise your tour coordinator and we can increase your coverage.

See here for current information about any international travel updates.

Please read the description of coverage (DOC) provided in your Reservation documents to review the coverage of this plan.

CANCELLATIONS
DuVine Adventures strictly adheres to its cancellation policy and will make no exceptions to our policy. If for some unfortunate reason you have to cancel your DuVine Adventure, our policy is straightforward. Your trip price includes anything purchased from DuVine directly as part of your tour such as pre/post trip, airfare, rail tickets and/or single supplements. Your trip price does not include jerseys. Insurance is non-refundable. 

* DuVine is not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets. We recommend confirming your trip with DuVine before making rail/air arrangements that might be non-refundable.
* DuVine reserves the right to make date, route and hotel modifications as needed.
* DuVine reserves the right to cancel any trip at any time for any reason if there are too few participants. On the rare occasions when DuVine must cancel a trip, all payments received to date will be refunded, which constitutes full settlement. If DuVine should cancel a trip within 45 days of departure because of natural disaster or civil unrest, you will receive a full refund only.
* Guests who fail to provide signed "Release of Liability and Assumption of All Risks" and personal information forms prior to trip departure will not be allowed to join the trip and the cancellation policy applies.
*Special event and private tour packages are subject to enhanced terms and conditions.

Sending in a deposit toward your trip and returning your Reservation Form, you certify that you do not have any physical conditions or disabilities that would create a hazard for you or other travelers.

Our European trips are priced based on the euro exchange set in August 2008, in the event of uncontrollable currency fluctuation; we reserve the right to adjust our rates accordingly.

PREPARING FOR YOUR TRIP
We count on our travelers to be healthy and fit; to read our pre-trip materials about clothing, medical requirements, and culture-specific etiquette; to understand that a road less traveled means a more unpredictable, and more rewarding, adventure. DuVine Adventures trips have risks and rewards. Some trips are physically demanding and visit areas where medical facilities may be virtually nonexistent and evacuation difficult.

SWITCHING TRIPS
If space is available, we can transfer your deposit to another tour, providing you contact us at least 100 days prior to your original departure date. Transfers must be applied to a tour departing to the same region and in the same calendar year. Transfers between 100 and 80 days incur a $100 per person administrative fee. Transfers are not accepted for any tour departing in less than 80 days.

Guests are responsible for: choosing a trip that suits their abilities, level of fitness, and state of health; respecting the laws and customs of countries visited; following environmental guidelines and regulations while on the trip in accordance with leader direction; and respecting the rights and privacy of other trip members. An individual may be asked to leave a trip if the leader feels that the person's continuing participation may prove detrimental to the individual or to the well-being or enjoyment of other guests.

CHANGES
Due to circumstances beyond our control, DuVine Adventures may have to make partial changes to the stated itinerary. Every effort is made to keep changes to a minimum, and our high quality is always maintained.  We reserve the right to cancel any tour that does not reach the minimum level of participation. In the unlikely event that we cancel a tour, you will receive a full refund. DuVine will not reimburse for any personal expenses due to changes in itineraries or tour cancellations, such as prepaid hotel expenses or airline tickets. DuVine reserves the right to decline a reservation or to refuses service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests.

MAILING LIST
We never sell your address or private information. DuVine Adventures respects and values your privacy.  If you are receiving multiple copies of our brochure, please contact us by phone or email.

GROUP TRAVEL
Travel within a group invariably involves a compromise to accommodate diverse desires, travel goals, personalities, and physical abilities of all group members. DuVine Adventures guides may be required to improvise and exercise good faith, use discretion and/or make decisions based upon group consensus. These decisions may not always please each individual, but are intended to satisfy the larger desires of the group. 

RESPONSIBILITY
DuVine Adventures will not assume responsibility for any overseas company or person who fails to provide services that have been contracted for any of its 2010/2011 tours. (In the case of such an event, alternative services will be sought.) In rare instances, we may ask a traveler to switch to another trip from one that has logistical problems or too few participants; we will attempt to notify you 35 days before the departure date.

LIMITATIONS OF LIABILITY
DuVine Adventures is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. DuVine Adventures is also not liable for: expenses (e.g., meals, transportation, or hotel costs) that are not specified as included in the trip cost but may be required to get to or from a trip start or end. DuVine Adventures reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well-being of guests. Guests grant DuVine Adventures, Inc. express permission to take photographs or film records of its trips for promotional and commercial use, without remuneration.

In further consideration for participating in the trip, our guest agree that DuVine, or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the guest. The guest agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to DuVine.  Also guest agree that any testimonials to DuVine, assigns all rights to DuVine and allows the testimonials to be used for promotional and/or commercial purposes without any remuneration. 

DuVine Photography within this Web site is copyrighted by DuVine Adventures and may not be reproduced without permission.

Online Reservations:  Please note, your credit card will not be charged and your trip will not be confirmed until a Travel Advisor has contacted you in person to confirm trip availability and pricing. Any additional travel arrangements that you make prior to being contacted by DuVine are at your own risk.