Travel Specialist / Inside Sales

DuVine Cycling + Adventure Co. designs and leads luxury bike trips in the world’s most amazing places. We are looking for an energetic and experienced Sales Associate (“Travel Specialist”) with an entrepreneurial spirit to join our passionate / fun team in Somerville, Massachusetts.

At DuVine, every person—whether on the road or behind the scenes—works tenaciously so that our guests can live our mantra: Bike, Eat, Drink, Sleep. We sweat the small stuff because we’re travel, food-, wine-, and cycling-obsessed people who really love our jobs.

If you have what it takes to join our team and the desire to be part of an innovative and fast-growing adventure travel company, we look forward to your application! This is a salaried, full-time position and is eligible for benefits and bonuses. The position reports to the Sales Director.

Responsibilities: 

  • Manage inbound leads from prospective guests generated through incoming calls, website forms, brochure requests, etc. to convert into sales.
  • Serve as a knowledgeable resource that offers helpful and accurate information to potential guests on all products and destinations.
  • Manage travel agent accounts and assist with information requests, reservations and act as a resource to the agency industry.
  • Work with senior sales members and product team to facilitate the creation of custom itineraries, budgets, and pricing for private tours;
  • Provide outstanding customer service at all times;
  • Maintain CRM database.
  • Actively follow-up on leads to maximize sales and meet sales targets.
  • Establish strong relationships with our international teams, marketing, and guest services to ensure superior customer service and product delivery.
  • Represent DuVine at customer-facing cycling events and travel industry meetings.

Qualifications:

  • Two to five years of sales experience, ideally in the travel and tourism industry
  • Personable, service-minded, and able to adapt communication style to meet the needs of potential guests
  • Well-organized, multi-tasker who works well under pressure.
  • Financial acumen including budgeting, analysis, and spreadsheet skills
  • Experience in writing detailed and creative documents and itineraries
  • Strong computer skills including Word, Excel, and InDesign.
  • Hubspot or CRM experience preferred.
  • Highly sociable and energetic, positive and with a sense of humor!
  • Flexibility to occasionally work evening or weekend hours during busy season.
  • Well-traveled and willing to travel
  • Strong attention to detail
  • International travel experience and fluency in French, Italian, Spanish, or Portuguese preferred

To apply:

Please submit your resume and cover letter to careers@duvine.com.


Partnership / Business Development Manager

DuVine Cycling + Adventure Co. designs and leads luxury bike trips in the world’s most amazing places. We are now seeking a Partnership / Business Development Manager to enhance and expand our sales with luxury Travel Agencies and Advisors.

Responsibilities: 

  • Develop and nurture relationships and partnerships with key Travel Agencies / Advisors that result in revenue growth.
  • Plan and execute a sales plan to meet revenue goals.
  • Work with the marketing team to establish campaigns targeted for the Travel Advisor community.
  • Represent DuVine at events, tradeshows, and in-house agency meetings to build brand awareness and cultivate new business.
  • Serve as the primary relationship manager with Virtuoso, a luxury travel consortium. Provide outstanding customer service, maximize engagement opportunities within the network, and establish administrative processes to meet requirements.
  • Manage inbound leads. Serve as a knowledgeable resource that offers helpful and accurate information to agents/guests on all products and destinations.
  • Work with senior sales members and product team to facilitate the creation of custom itineraries, budgets, and pricing for private tours.
  • Establish strong relationships with our international teams, marketing, and guest services to ensure superior customer service and product delivery.

Qualifications:

  • Three to five years of progressive sales experience. Travel industry preferred.
  • Has a roll-up your sleeves work ethic. Takes ownership, initiative and is self-directed.
  • Service-minded team player with excellent written and verbal communication skills.
  • Deadline oriented with strong organizational skills and attention to detail.
  • Financial acumen including budgeting, analysis and spreadsheet skills.

The Perks:

  • A competitive salary plus bonus potential
  • The opportunity to experience the product on an annual, company paid international cycling tour!
  • Flexible vacation policy, healthcare, and 401K

To apply:

Please submit your resume and cover letter to careers@duvine.com.


Tour Coordinator

DuVine Cycling + Adventure Co. designs and leads luxury bike trips in the world’s most amazing places. We are looking for an energetic and experienced Tour Coordinator with an entrepreneurial spirit to join our passionate team in Somerville, Massachusetts.

If you have what it takes to join our team and the desire to be part of an innovative and fast-growing adventure travel company, we look forward to your application! This is a salaried, full-time position and is eligible for benefits and bonuses.

Responsibilities:

  • Communicate with guests and our international offices through phone and email correspondence.
  • Fine-tuning numerous aspects of a complex product to ensure operational efficiency and a seamless customer experience.
  • Manage customer accounts; payment, reservation forms, client reports and trip materials.
  • Finalize travel plans for guests including rail, hotel and car reservations.
  • Identify and implement opportunities to enhance a customer’s experience prior to departure.

Qualifications:

  • Strong organizational skills and attention to detail.
  • Service-minded with a confident, reassuring client interaction style.
  • Ability to multi-task and prioritize under pressure.
  • Ability to problem-solve with confidence.
  • Entrepreneurial spirit and self-motivated as well as thrive in a team environment.
  • Excellent written and verbal communication skills.
  • Computer skills including Microsoft Office, Adobe and web-based applications.
  • Previous international travel planning experience preferred.

If you are a travel professional who enjoys challenges and has the energy and enthusiasm to support a growing business in the Boston area, we would love to hear from you! Please submit your resume, cover letter, and salary requirements to careers@duvine.com.


France Office Manager Internship

We are looking for a person who would be excited to work and live in the heart of Provence, France for 6 months starting May 2020. This is a great resume-building opportunity; working with DuVine Cycling + Adventure Co. will set you apart from the crowd and give you first-hand experience in an international setting.

This position is an administrative role, providing support to our French and Iberia based team, with a focus on tour preparations, setting up departures, and providing ongoing support to the Operations Manager such as general office management and light bookkeeping tasks.

Main Responsibilities:

  • Prepare tour material for guides including arrival reports, maps, gear, etc.
  • Manage gear inventory
  • Manage checking in and out of tours
  • General administrative tasks such as shipping, managing files and documents, and general errands
  • Reserve flights, trains, and cars for guides and staff
  • Clean and organize the office
  • Maintain all binders and gear kits (picnics, 1st Aid, etc.)
  • Manage light bookkeeping for our US and French entities
  • Offer coordination and organizational support to the France Operation manager, including but not limited to:
    • Drafting of correspondence
    • Organization and coordination of annual guide training

Qualifications and Experience:

  • Strong organizational skills and attention to detail
  • Ability to multi-task and prioritize under pressure
  • Ability to problem-solve and work independently as well as with a team
  • Service-minded
  • Excellent written and verbal communication skills
  • Superior computer skills including Microsoft Office, Adobe, and web-based applications
  • Previous international travel planning experience preferred
  • Fluency in French and English

This is an entry-level position and a part-time role (30 hours per week, Tuesday to Saturday). Included in the internship will be a visa, flights to France, housing, and monthly pay. Please submit your resume and cover letter to careers@duvine.com.


DuVine Bike Tour Guides

DuVine is always seeking new guides to lead our guests on unforgettable cycling vacations all over the world. Whether giving a history lesson on the region, leading a scenic ride, maintaining our bikes, or preparing a picnic, our guides play an essential role in ensuring that our guests are happy.

We pride ourselves on recruiting guides who are compelling, genuine, charismatic leaders, tireless in their pursuit to create memorable experiences. They must be logistical masters who can juggle everything from fine-tuning a derailleur to communicating our guests’ dietary preferences at restaurants—and always with poise and grace.

Currently, we are only accepting applications for guiding in the U.S. and Europe.

To be considered, you must:

  • Be fluent in English and the language of the country in which you wish to guide
  • Be knowledgeable about the country where you wish to guide, including its cuisine, wine, history, and culture
  • Bike confidently
  • Have general familiarity with bike mechanics such as fixing a flat, installing pedals, adjusting handlebar stems, and tuning gears
  • Have a valid driver’s license and clean driving record; in Europe, you must be able to drive a manual transmission (stick shift)

If you’re as comfortable with introducing our guests to world-class cuisine and wine pairings as you are with paving the way for tough climbs and sharing cycling tips, please complete our bike tour guide application. We hire guides from November–February, and again in May–July for the upcoming travel season.


General Internship Inquiries

If you have a passion for cycling and outdoor sports, an interest in the adventure travel industry, are excited about the prospect of working for a small business, and are seeking the opportunity to acquire new skills, we welcome your resume at careers@duvine.com.