Travel Protection
A Travel Protection Plan protects your travel investment, your belongings, and most importantly, you. We always advise travelers to enroll in a Travel Protection Plan in case an unexpected event causes you to cancel or leave your trip.
Through our trusted partner Trip Mate, we offer a plan that include benefits such as trip cancellation, trip interruption, travel delay, accident and sickness medical expense (COVID is treated as any other sickness), baggage and personal effects, missed connection, and more. For frequently asked questions for COVID-19 Related Claims under the Travel Protection Plan, please find more information here. Please refer to your plan documents and contact Trip Mate directly with any specific coverage questions.
The travel protection plan also contains non-insurance travel assistance services, available to you 24/7 offering help with anything from hotel arrangements to translations services. To file an insurance claim, please contact Trip Mate, Inc. at 833-297-2255, Plan F515D.
| Travel Protection Plan Summary | ||||
|---|---|---|---|---|
| Benefit(s) | Maximum Benefit Amount | |||
| Trip Cancellation | Trip cost | |||
| Trip Interruption | 125% of trip cost | |||
| Missed Connection | $750 | |||
| Travel Delay (up to $150/day) | $750 | |||
| Accident and Sickness Medical Expense | $50,000 | |||
| Emergency Evacuation and Repatriation | $100,000 | |||
| Non-Medical Emergency Evacuation | $25,000 | |||
| Accidental Death and Dismemberment | $25,000 | |||
| Baggage and Personal Effects | $1,000 | |||
| Baggage Delay (up to $250/day) | $1,000 | |||
The travel protection plan offered by Trip Mate provides coverage for trips booked directly with DuVine. Non-refundable airfare could also be covered for direct round trip air flights booked by others, to and from the scheduled trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the scheduled DuVine trip dates.
If you are not disabled from travel at the time the travel protection plan is purchased and the plan payment is received within 21 days of the initial payment or deposit for the trip, the exclusion for pre-existing conditions will be waived. The travel protection plan offered by Trip Mate must be purchased prior to final payment due date. The plan payment is non-refundable after the free look period. If you are not satisfied for any reason, you may return your plan document to your travel supplier within 10 days after receipt. Your plan payment will be refunded, provided you have not already departed on the trip or filed a claim. When so returned, the coverage under the plan is void from the beginning.
This plan is available to residents of the U.S. only. To view your state specific plan documents, click here and follow the directions. If you are a citizen of Canada, please click here for additional travel protection plan options. To enroll in a plan, select “include the Travel Protection Plan” during check-out when purchasing your tour online, or contact your Tour Coordinator.
This advertisement contains highlights of the plans, which include travel insurance coverages underwritten by United States Fire Insurance Company. Please review additional disclaimers here.
Trip Mate: Who to Contact
Customer Service: +1 833 297 2255
Claims Questions: Click Here
Emergency Assistance (within U.S. + Canada): +1 833 430 3653
Emergency Assistance (outside U.S. + Canada): +1 954 308 3925