|Pricing + Payment Details||Cancellations + Trip Changes||Travel Documents + Services||Release of Liability + Miscellaneous|
Pricing + Payment
To reserve a trip, DuVine requires a $750 per person deposit (including a minimum $200 non-refundable cancellation fee) for our scheduled departures and a non-refundable $1,000 per person deposit for our Private tours. Travel Credits cannot be used towards payment of the deposit.
Once a deposit has been received, we will send a final invoice. The outstanding balance of the trip is due 90 days prior to the departure date. For reservations made within 90 days of the tour’s departure, final payment is due at time of booking.
If final payment is not received 75 days prior to departure, a late fee of $150 will apply. At 60 days prior to departure, your reservation is subject to cancellation.
Payment must be in USD, and can be made by debit or credit card (Visa, Mastercard, American Express, or Discover), personal check, or wire. We do not accept cash. A $50 service fee will be added to the each reservation if you choose to refund a payment and recharge a different credit card.
Prices on DuVine’s website are displayed in USD per person, are based on double occupancy, and include taxes. Guests who wish to have their own room will be charged a Single Supplement. This supplement varies depending on the tour and can be found on each individual tour page on our website.
A given price quote is valid for 10 days. After 10 days, quotes are subject to repricing. All prices and quotes are subject to verification by DuVine staff.
Cancellations + Trip Changes
The cancellation policies outlined below take into consideration the costs DuVine incurs long before travelers ever depart. DuVine strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from DuVine as part of your tour, including upgrades and Single Supplement.
|SCHEDULED DEPARTURE CANCELLATION POLICY|
|Days Prior||91+ Days||90 – 61 Days||60 – 31 Days||30 – 0 Days|
|Cancellation Fee||$200||$1,000||50% of Trip Price||100% of Trip Price|
If canceling outside of 61 days prior to departure, the cancellation fee can be applied towards a future DuVine reservation as a Travel Credit. This Travel Credit is non-transferrable, non-refundable, and only valid for travel within one year of cancellation. Once a Travel Credit has been applied to a trip it is considered non-refundable.
|PRIVATE TOUR CANCELLATION POLICY|
|Days Prior||61+ Days||60 – 31 Days||30 – 0 Days|
|Cancellation Fee||$1,000||50% of Trip Price||100% of Trip Price|
Note: Private tours may be subject to different terms and conditions as outlined in the final tour proposal.
Changes for Scheduled Departures Initiated by Guest
Requests to change tour or date of an existing reservation will be accommodated based on availability. If this request is made inside of 61 days prior to departure, a minimum $250 per person late change fee will be applied. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price. Only one date change per reservation is permitted.
Changes for Private Tours Initiated by Guest
Requested changes to an existing Private tour reservation will be handled on a case-by-case basis. When DuVine is able to accommodate changes, a minimum $250 change fee per group will be applied. This fee is subject to increase with the magnitude of changes requested. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guests must pay any increase in tour price caused by the change.
DuVine Itinerary Changes + Cancellations
DuVine reserves the right to make date, route, activity, and hotel modifications to any tour. This includes the details of itineraries as they appear on DuVine.com. Every effort is made to keep changes to a minimum.
DuVine retains the right to cancel, modify, or delay any tour at any time for any reason. If DuVine cancels the tour, travelers will receive a DuVine Travel Credit for all monies paid, less the $200 non-refundable deposit and any additional non-refundable fees.
DuVine is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with DuVine before making any additional travel arrangements.
DuVine’s comprehensive Travel Protection Plans safeguard your travel investment, your belongings, and most importantly, you. We always advise travelers to enroll in a Travel Protection Plan in the event you have to cancel or leave your trip, but please note that our trip insurance is non-refundable.
Visit TripAssure to enroll in a Travel Protection Plan or for details of the policy benefits, exceptions, limits, and rates. Plan benefits, limits, and provisions may vary by state or jurisdiction. All travelers on a plan must reside in the same state. In order to receive full benefits of certain plans, protection must be purchased within 15 days of initial tour deposit.
Travel Documents + Services
At the request of guests, DuVine may recommend the services of other companies including hotels, transportation, restaurants, and other services outside the scope of our operations. While DuVine takes care to recommend excellent and reliable external travel organizations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.
Children on Tour
To participate in a scheduled departure, travelers must be age 17 or older. Please note that minors must be accompanied by an adult. Travelers under the age of 17 are welcome to participate in a Family or Private tour. We are happy to work with you and your family to select the date and destination that will meet your specific needs. Additionally, children who wish to ride an e-bike must be 14 or older.
Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination country, our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends. Non-U.S. citizens should contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements. Visit the U.S. Department of State for further information.
Release of Liability + Miscellaneous
After submitting your deposit, you will receive a Traveler Profile to complete. This profile must be signed and returned to DuVine within 10 days of receipt in order to finalize your trip. The Traveler Profile enables DuVine to secure your bicycle, note dietary restrictions, and recognize any special requests you may have.
By submitting your deposit and completing your Traveler Profile, you agree to the following Traveler Code:
- I have chosen a trip that suits my abilities, level of fitness, and state of health.
- I do not have any physical conditions or disabilities that are a hazard to me or other travelers.
- I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
- I will read all pre-trip materials about clothing, medical requirements, and culture-specific etiquette.
- I will make sure to communicate any special requests at least 30 days prior to travel. This includes dietary restrictions, medical requirements, and room preferences. I understand that DuVine will make every effort to accommodate special requests but cannot guarantee they will be met.
- I will respect the laws and customs of countries visited.
- I will follow environmental guidelines and regulations while on the trip in accordance with guide direction.
- I will respect the rights and privacy of fellow guests.
- I understand that group travel invariably involves compromise to accommodate the diverse desires, travel goals, personalities, and physical abilities of all group members. DuVine guides may be required to improvise and exercise good faith, use discretion, and/or make decisions based upon group consensus. These decisions may not always please each individual, but are intended to satisfy the larger desires of the group.
- I understand that DuVine reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the leader determines that the person’s continuing participation may prove detrimental to the individual or the group.
- I understand a road less traveled means that access to medical facilities and evacuation services may be limited.
- I understand the weather is out of DuVine’s control.
- I will always wear a helmet when riding.
- I will not wear headphones when riding.
- I will consume alcohol responsibly.
If you do not consent to these regulations, you risk dismissal from the tour and returning home at your expense with no refund for the missed tour portion. DuVine reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of fellow guests.
Release of Liability
DuVine is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided. The full terms are outlined here.
Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.
Limitations of Liability
DuVine is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. DuVine reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.
DuVine is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, or other passenger belongings.
While DuVine makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices.
DuVine recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated.
Additionally, guests grant DuVine permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to DuVine. Guests agree that DuVine may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration. DuVine photography within this website is copyrighted by DuVine and may not be reproduced without permission.
© DuVine Cycling + Adventure Co. 2017